Web site prices are only good for orders placed on this web site. They differ from catalog and in store prices due to level of personal involved in the transaction.
- While we add products to our site or if an item is in the process of being priced it my show up as "free" in the pricing. This is a glich in the software and of course it is not free. We will e-mail you with the correct price or you can e-mail us for the price.
- Some items are dropped shipped from our suppliers and may carry additional freight charges. We will contact you BEFORE we have your item shipped.
- Engines should ship via a truck line, as they get them to you in one piece ( As a rule! ) Truckers will only deliver to a business address. They will not deliver to a home or a home based business. We can ship alot of them via UPS but you will have to take a chance on damages. Even though we pack them better than the engine makers UPS always try to wiggle out of paying for damages
- SECURITY POLICY: Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read over the internet.
- SHIPPING / DELIVERY POLICY: The carrier that we use is United Parcel Service (UPS). Sorry, but we cannot ship to P.O. Boxes. If you're trying to estimate when a package will be delivered, please note the following:
Credit card authorization and verification must be received prior to processing.
UPS deliveries occur Monday through Friday, excluding holidays.
If you require express or 2 day shipping, please call us at 413-599-4900 for charges.
- REFUND POLICY: All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise. Please call customer service at 413-599-4900 to obtain authorization within 30 days of purchase date. There is a restocking fee of 20%. NO RETURNS OR REFUNDS ON ELECTRICAL PARTS!!!
- PAYPAL: Effective 9/9/09, we no longer accept PayPal payments.